Backed by our 100% Satisfaction Guarantee — with clear, fair rules.
Refunds are not automatic — every request is reviewed by our team within 24 hours. The categories below explain what qualifies for a full refund, a partial refund, or no refund. Submit by tapping Report a Problem on the booking with 1–3 photos.
Every RabbitWash service is backed by our 100% Satisfaction Guarantee. If something is wrong with the work, you have 24 hours after the service was marked complete to report it with timestamped photos.
You can choose: a free re-wash (we send a Rabbit back to fix the missed spots) or a refund review. Most reports are decided the same day.
No technician arrived — your Rabbit was a no-show and the booking was never fulfilled.
Service impossible due to a RabbitWash error — wrong dispatch, system outage, or assignment failure on our side.
Duplicate charge — your card was charged more than once for the same booking.
Missed add-on — a paid add-on (e.g. ceramic wax) was not performed. The base wash stays charged if it was completed satisfactorily.
Incomplete area — a documented section of the vehicle was skipped or under-served.
Verified quality issue — a quality concern reported within 24 hours with photos that our team confirms after review.
For subscription plans, unused wash credits are not refunded when you cancel mid-cycle, but they remain usable until the end of your billing period.
Customer unavailable — no one was reachable when the Rabbit arrived, or the property could not be accessed.
Wrong booking info — incorrect address, vehicle, or service type provided at booking.
Unsafe environment — conditions on site prevented the work safely (e.g. animals at large, water cut off, hazardous surroundings).
Refusal after arrival — service was declined after the Rabbit was already on site.
Pre-existing damage complaint — damage that was already present before the wash, including stains, paint chips, or interior wear documented in our before-photos.
Issues reported more than 24 hours after service completion are reviewed case-by-case but generally not eligible.
Open the booking from My Orders, tap Report a Problem, choose your outcome, and add 1–3 timestamped photos showing the issue. Our team reviews requests within 24 hours, weekdays and weekends.
Once approved, refunds appear on your statement within 3–5 business days depending on your bank.