All Your Questions, Answered.

The Rabbit Wash is a booking platform that connects you with independent mobile service professionals — our Rabbits — for car wash, detailing, ceramic coating, fleet cleaning, carpet cleaning, trash bin cleaning, pressure washing, aircraft cleaning, and other approved services.

No queues, no waiting rooms, no driving anywhere. Your Rabbit brings water, power and products and does the work wherever your car is parked: driveway, garage, office lot or curb.

Los Angeles and Orange County, starting with the South Bay. See every city and its ZIP codes on Service areas. If your address isn't in one of them, message us before you book.

Yes. Cancellation and rescheduling are free more than 2 hours before the scheduled start. At 2 hours or less, before work starts, cancelling a paid booking retains 50% of the discounted service price, including extras and vehicle surcharge, excluding tips and taxes. Review the exact fee and refund before confirming. Late changes require cancellation and a new booking. Unpaid cancellation is free. See the Cancellation policy.

Forecasts help you plan but cannot guarantee conditions. Unsafe weather may require a different appointment. If The Rabbit Wash cannot fulfil the service, contact support to arrange an alternative or a full refund for the unfulfilled service. A Rabbit cannot be required to work in unsafe conditions.

It depends on the package and your vehicle, from a quick hand wash to a full day for paint protection film. You see the estimated duration before you confirm, and your Rabbit arrives within 30 minutes either side of your time.

Arrange access to the vehicle and be available for the completion handover. The Rabbit records before-and-after photos and collects your service-completion signature. Signing does not waive your right to report a problem or request a refund review.

By the package you choose and your vehicle's size. Larger vehicles can carry a surcharge, shown before you pay. See every price on the Packages page.

No. You see the full total, including any vehicle surcharge and extras, before you pay. Tips are optional and separate.

Pay the displayed total at checkout using an available card or wallet method. Successful payment confirms the booking; assignment of a Rabbit follows separately. Payment is not deferred until service completion. Cash is not an in-app payment option. See the Terms and Refund policy.

Tips are completely optional and are never added automatically or expected. If you would like to tip, you can do it in-app after the service.

If something is wrong, open your booking and choose Report a problem. Describe what happened and attach relevant photos so staff can review the appropriate remedy, including a possible refund. Report promptly while evidence is available. Completion sign-off does not waive your rights, and there is no automatic 24-hour loss of rights. See the Refund policy.

The refund depends on the cancellation rule or staff review of the reported issue. Refunds return to the original payment method and cannot exceed the amount paid. The booking shows whether the return is pending or needs review. Stripe estimates card refunds typically take 5–10 business days, depending on the bank; this is not a guaranteed deadline. See the Refund policy.

Report the incident promptly through Report a problem on your booking, with photos and a description of what happened. Staff review the evidence and contact you about the next steps. A service-completion signature does not waive a damage complaint or applicable rights. Remove valuables before service.

Car wash, detailing, ceramic coating, fleet cleaning, carpet cleaning, trash bin cleaning, pressure washing, aircraft cleaning, and other approved services we add over time.

Yes. Rabbits bring water, power and products. You only need to provide access to the vehicle or property.

No. The Rabbit Wash never sells, rents, or trades your personal data to third parties. We only share what is needed to fulfill your booking — payment processors, your assigned Rabbit, and contracted service providers (Twilio, Firebase, Google Maps).

Yes. Request deletion from your profile or by emailing support@rabbitwash.com — verified requests are honored within 30 days.

Under the CCPA/CPRA you can request access to the personal data we hold, ask us to delete it, correct anything inaccurate, and opt out of marketing communications. Email support@rabbitwash.com to exercise any of these rights.

Apply on the Become a Rabbit page. The application takes about 5 minutes, then there's a 20-minute video interview and a decision in 2–3 business days.

For fleets, request a fleet quote with how many vehicles you run and how often you want them washed. For vendor inquiries (suppliers, equipment, products), email vendors@rabbitwash.com. For anything else, email support@rabbitwash.com.