Terms Of Service

By placing an order through RabbitWash, you agree to these terms and the Cancellation policy and Refund policy presented before payment. Our Privacy policy explains how information is used. Save or print these documents for your records.

Booking And Available Services

RabbitWash arranges mobile cleaning and vehicle-care services through service professionals called Rabbits. The services, inclusions, service area and available times shown for your booking determine what you are ordering. Specialty work may require a quote before a price or appointment can be confirmed.

A booking is confirmed after successful payment. Confirmation does not mean a particular Rabbit has already accepted the job. Assignment and progress appear on the booking. If the service cannot be fulfilled, staff can arrange a replacement or a full refund for the unfulfilled booking.

Your Account And Service Access

You must be at least 18 and have authority to book work on the vehicle or property. Keep your account secure and provide accurate contact, vehicle, address and access information. Tell us about relevant existing damage or conditions that affect safe service, and remove valuables before work begins.

Make the vehicle or property accessible at the appointment. Provide a safe work area and any water or electricity expressly required by the service you selected. A Rabbit can stop or decline unsafe work. Access problems, incorrect details and safety concerns require staff review; they do not authorize an undisclosed charge.

Prices And Payment

Checkout shows the selected services, optional extras, vehicle surcharge, discounts and total before payment. Prices are in US dollars. The total for the selected vehicle includes its applicable service surcharge. Any additional work or change in price requires your agreement before it is charged.

Payment is collected through the methods offered at checkout when you confirm payment. RabbitWash does not accept cash through the app. Keep your confirmation and booking reference. Contact support about an unexpected or duplicate charge.

Promotions are subject to the eligibility and combination rules shown with the offer. A promotional discount is not a cash payment and is not redeemable for cash. Do not create duplicate accounts or misrepresent eligibility to obtain promotions.

Monthly Plans

Monthly enrollment is optional. Review the recurring amount, billing frequency, included service, renewal details and cancellation instructions shown before enrolling. First-visit extras and any first-visit promotion are separate from the recurring service price.

Cancelling an appointment does not cancel your plan. To stop future renewal charges, open your plan and cancel renewal before the next charge. Cancellation takes effect at the end of the current billing period. A request about an appointment or refund alone does not stop renewal; the plan cancellation status is shown in your account. Contact support if you cannot access that control or dispute a charge.

Cancellation And Changes

Cancellation and rescheduling are free more than 2 hours before the appointment start. At 2 hours or less, including exactly 2 hours, cancelling a paid booking before work starts retains 50% of the discounted service price, including extras and vehicle surcharge, excluding tips and taxes. Review the fee and refund before confirming.

Late changes to paid appointments require cancellation and a new booking. Unpaid cancellations incur no fee. Started or completed work requires staff review. See the Cancellation policy for provider failures, exceptions and how to cancel.

Weather And Safety

Weather information helps you choose an appointment; it does not guarantee conditions at the service location. Unsafe weather, hazardous surroundings or conditions that prevent satisfactory work may require staff to delay, replace or reschedule the service. A customer cannot require a Rabbit to work in unsafe conditions. If RabbitWash cannot fulfil the booking, contact support to arrange an alternative or full refund for the unfulfilled service.

Completion And Concerns

Rabbits document work with service photos and a completion checklist and request customer sign-off at handover. Sign-off records completion and does not waive your right to report quality concerns, missing work, billing issues or damage.

Use Report a problem on the booking and provide a description and supporting photos where possible. Report promptly so the facts can be checked. Staff review the evidence and appropriate remedy under the Refund policy. No automatic 24-hour deadline removes rights given by applicable law.

Acceptable Use

Do not harass, threaten or discriminate against customers, Rabbits or staff; misuse someone else's account or payment details; upload unlawful content; or interfere with the service. RabbitWash may restrict access or decline service where needed to address misuse or safety concerns. Any payment or refund obligations remain subject to these policies and applicable law.

Contact And Changes

For booking or policy questions, use the help and reporting options in your account or email support@rabbitwash.com. Include your booking reference and do not email sensitive payment credentials.

The version date appears above. The terms disclosed for an order govern that order, subject to applicable law and any changes you expressly agree to. Material changes to recurring billing require the applicable notice and consent process. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.